1. THE PRODUCT I RECEIVED IS FAULTY (DAMAGED/DEFECTED OR NOT WHAT I ORDERED).
WHAT DO I DO?
In case the article you received is damaged, defected, incomplete or incorrect we apologize for the inconvenience. We try to make sure that each order is correctly placed to every customer. Given that you find yourself in such a situation you can simply contact us at info @khizraaiza.com or Whatsapp/call us at +923 111 *** ***. The product will be exchanged to another. We will bear shipping costs in this case.
2. CAN I EXCHANGE THE ITEM?
An exchange or return is applicable only when
· Your request for return and exchange is sent within 7 days from the date of delivery.
· Goods are purchased ONLY through https://khizraaiza.com/
· The product tags / Insert Card are intact.
You can request an exchange if:
· You are not satisfied with the product received
· You are not satisfied with the color or fabric
Customer will have to pay all shipping expenses in this case
· Please note that you cannot apply for a return or exchange if the items have any stains, emit,
body odors, perfume scents, have any kind of marks, damages or water stains.
3. CAN I GET CASH REFUND INSTEAD?
Khizra does not offer any cash refunds. We do offer online store credit (Coupon) or the chance to exchange your product for another, depending on the situation.
4. CAN I EXCHANGE OR RETURN SALE ITEMS?
Sale items cannot be exchanged or returned once purchased.